Contact Us
To schedule a time to speak with a hospice nurse, please contact us by phone, email, or complete the contact form below. We'd be happy to provide support and answer any questions you may have.
Zephyr Hospice offers end of life care to patients in the comfort of their home or facility in the Phoenix metropolitan area.
We Come to You
No Cost under Medicare
NOTICE OF NONDISCRIMINATION
Discrimination is against the law.
Zephyr Hospice complies with applicable federal civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity and sex stereotypes), age, diagnosis, disability (including mental illness and substance use disorders), marital status or any combination thereof with regard to admission, access to treatment or employment.
We provide people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). We provide free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator.
If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone at (480) 584-4373, by email at info@zephyrhospice.com or in person or by mail at 14040 N. Cave Creek Road, Suite 308, Scottsdale, AZ 85022. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods:
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Electronically through the Office for Civil Rights Complaint Portal, available at https:/ /ocrportal.hhs.gov /ocr /portal/lobby.jsf.
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By mail to U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.
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By phone at 1-800-368-1019 (TDD: l-800-537-7697).
This notice is available at our website: www.zephyrhospice.com
PROBLEM SOLVING PROCEDURE
We are committed to ensuring that your rights are protected. If you feel that our staff has failed to follow our policies or has in any way denied you your rights, please follow these steps without fear of discrimination or reprisal:
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Notify the Hospice Director by phone at (480) 584-4373, from 8:30 a.m. to 5:00 p.m., Monday through Friday. You may also submit your complaint in writing to 14040 N. Cave Creek Road, Suite 308, Scottsdale, AZ 85022. Most problems can be solved at this level.
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You may also contact the Arizona Department of Health Services by phone at (602) 364-3030. Hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday (except holidays). If voicemail answers, please leave a message and your call will be returned. The purpose of the hotline is to receive complaints or questions about local home health/hospice agencies and to lodge complaints concerning the implementation of advance directive requirements.
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You may also contact the CHAP hotline 24 hours a day at 1-800-656-9656. Customer service hours of operation are 8:30 a.m. to 7:00 p.m., Eastern Time, Monday through Friday (except holidays).